Terms of Service

Agreement

Acceptance of Terms

These Terms of Service govern your access to and use of Kiara X, including the website, account system, dashboard, credit purchases, AI chat assistant, voice assistant, model catalog, uploads, image and video generation, library, public creations, APIs, workflow lanes, and related services.

By accessing or using Kiara X, you agree to these Terms, the Privacy Policy, Refund Policy, Cookie Policy, and Acceptable Use Policy. If you do not agree, do not use the service.

Kiara X is in beta. Features, prices, model names, model availability, output quality, safety rules, payment methods, and dashboard controls may change.

Age Requirement

• You must be at least 18 years old to use Kiara X.
• If your location requires a higher age to use AI content tools, you must meet that higher age.
• You must not use the service where using it is illegal.
• You must not upload, request, generate, edit, publish, or share content involving minors or age-ambiguous people in sexual, suggestive, exploitative, nude, fetish, or romantic contexts.

We may suspend accounts, delete content, block generations, refund credits, deny refunds, and report content when child-safety or exploitation concerns appear.

What Kiara X Provides

Kiara X is an AI studio for creating AI influencers, social media content, UGC, ads, images and video. It provides access to Kiara-branded AI creation lanes for images, video, edits, enhancements, prompt assistance, and voice/chat support. Some lanes are powered by third-party model, workflow, voice, infrastructure, search, and payment providers.

The service may include text-to-image, image-to-image, reference-guided generation, video generation, image enhancement, relighting, face-oriented workflows, character workflows, prompt construction, model selection tools, public galleries, and private libraries.

• We may brand model lanes under Kiara names to keep the product simple.
• Provider routing, workflow ids, node ids, backend urls, API keys, internal prompts, and infrastructure details are confidential.
• Generated outputs are probabilistic and may vary across attempts, even with the same prompt.
• AI outputs may contain mistakes, artifacts, unwanted details, blocked content, style drift, or content that needs human review before use.

Accounts and Security

• You are responsible for your account, device, email, Telegram account, Google account, wallet, and any activity under your session.
• Do not share your login session, abuse another user account, bypass authentication, scrape private content, automate abuse, or attempt to access admin, provider, or backend systems.
• We may require re-authentication, invalidate sessions, rate-limit requests, suspend accounts, or block access when we detect abuse, security risk, payment risk, or policy violations.
• You must provide accurate account and payment information where requested.

Credits, Monthly Plans, and Pricing

Kiara X uses credits for generation and model access. Credits are sold in monthly plans and in one-time credits packs. Each offer shows its price and credit amount before you pay; how many credits you get per dollar depends on the offer and the payment method. Credits have no fixed cash value and are not money, stored value, a bank balance, a gift card, or a cash equivalent.

• Credits are non-transferable and can be used only inside Kiara X.
• Every credit grant—including one-time packs, monthly plan credits, refunds, bonuses, referrals, and manual adjustments—expires 30 days after it is added to your balance.
• Credits are consumed oldest-expiry first. Any unused amount is removed automatically when its 30-day validity window ends.
• Generation costs depend on model, duration, resolution, quality, audio, references, and other settings.
• A generation can debit credits before submission. Eligible system, provider, content-filter, no-output, or save failures may trigger credit refunds as described in the Refund Policy.
• Credits packs are available while you have an active monthly plan. A plan counts as active until the end of the month you paid for, including after you cancel it.
• Prices, credits, package names, bonus credits, monthly-plan terms, and supported payment methods may change for future purchases. A price change for a plan that renews applies from a later renewal, and we tell you before it does.

Monthly Plans, Renewal, and Canceling

Monthly plans paid by card renew every month on the same date at the price shown until you cancel. Checkout shows the monthly amount and asks you to agree to the renewal before you pay. Each renewal adds that month’s credits.

Cancel any time in one click in Account → Credits and billing, or from the link in any plan email. Canceling takes effect at the end of the paid month: you keep the plan and its credits until then, and nothing more is charged.

• We email you 3 days before each renewal with the date, the amount, and a link to manage or cancel the plan.
• Changing to another plan takes effect at your next renewal. Nothing is charged at the time of the change.
• If a renewal payment fails, we retry it for a short time and email you a link to pay. If it still fails, the plan ends.
• Plan credits expire 30 days after each renewal, like all credits.
• Plans paid with crypto, and any plan checkout that says it doesn’t renew, last one month and end by themselves.
• Forgot to cancel? Write to us within 7 days of a renewal and we refund that renewal if its credits are unused.

Payments

Payment methods may include crypto invoices through Plisio and card payments through Stripe. Checkout shows only the methods currently available for your account and region.

• Crypto transactions are blockchain transactions. Network fees, wallet mistakes, chain congestion, exchange-rate movement, wrong-chain transfers, and third-party wallet issues are outside our control.
• Card processors may apply their own terms, risk checks, fraud screening, identity checks, disputes, chargebacks, and data processing.
• We may delay credit grants while payment confirmation, webhook verification, fraud review, or provider reconciliation is pending.
• Chargebacks, fraudulent payments, payment reversals, or abuse of refund systems may result in account suspension or credit removal.
• Before you pay, you confirm that you want the credits delivered at once and that you understand you lose the 14-day withdrawal right once they are delivered. For a plan that renews, you also agree to the monthly renewal. See the Refund Policy.

Your Content and Generated Outputs

You keep whatever rights you already have in prompts, uploaded references, and other content you provide. You are responsible for having the rights, consent, releases, and lawful basis needed to upload or use that content.

To the extent allowed by applicable law and provider terms, Kiara X grants you the rights it has in the generated outputs created through your account. You are responsible for reviewing outputs before publishing, selling, distributing, or using them commercially.

• By uploading content, you give Kiara X and its providers permission to host, copy, transform, transmit, analyze, moderate, process, cache, and display it as needed to provide the service.
• If you publish content to a public gallery, share page, feed, or social channel, you allow us to display, cache, resize, transcode, promote, and distribute that public content in connection with Kiara X.
• You must not claim that AI-generated content is real footage or a real photograph when that would mislead people, violate law, or harm someone.
• You must not use another person's likeness, private image, brand, copyrighted work, or trademark in a way that violates law or rights.

Acceptable Use

You must follow the Acceptable Use Policy. That policy is part of these Terms and controls what is allowed and prohibited on Kiara X.

• Content involving people must involve consenting adults, lawful use, and no prohibited themes.
• We prohibit minors, non-consensual intimate content, sexual deepfakes of real people without consent, exploitation, coercion, harassment, doxxing, illegal activity, rights violations, payment fraud, platform abuse, and attempts to bypass safety systems.
• Provider rules may be stricter than Kiara X rules. A provider may reject, filter, or block a request even when Kiara X accepts the submission.

Third-Party Providers

The service depends on third-party infrastructure, model, workflow, voice, payment, authentication, email, storage, and security providers. Your use of features may be subject to their policies and technical limitations.

• Providers may process prompts, uploads, references, generated outputs, audio, tool calls, payments, login information, abuse signals, or request metadata when necessary for the feature.
• Providers may change pricing, model availability, rules, safety behavior, latency, retention, or output behavior. We are not responsible for provider outages, restrictions, or policy changes.
• We may replace or add providers without notice, as long as the change is reasonably consistent with these Terms and the Privacy Policy.

Beta Features and Availability

• Kiara X is provided on an as-available basis.
• We do not guarantee uninterrupted uptime, fixed render times, fixed queue times, fixed model availability, fixed output quality, or permanent access to any specific model.
• We may throttle, queue, pause, remove, rename, test, or disable features at any time for maintenance, safety, costs, provider limits, abuse prevention, or product changes.
• Some features may show coming-soon states, be limited to certain accounts, or require additional verification.

Refunds

Refund rules are described in the Refund Policy. In short: eligible technical failures may receive automatic credit refunds, but completed digital credit purchases and successful generation attempts are generally final unless applicable law requires otherwise. Because credits are delivered at once and you agree to that at checkout, the EU 14-day withdrawal right ends when the credits are delivered.

IP, Likeness, and Safety Complaints

To report copyright, trademark, likeness, privacy, non-consensual intimate content, or safety concerns, contact info@kiarax.ai. Include the URL, your relationship to the content, what right is affected, and enough information for us to review the claim.

We may remove or restrict content while we investigate. False, abusive, or bad-faith complaints may result in account action.

Suspension and Termination

• We may suspend, limit, or terminate access if you violate these Terms, fail age requirements, misuse payments, abuse tools, threaten the service, break provider rules, or create legal/safety risk.
• We may remove content, block uploads, block generations, cancel pending tasks, invalidate sessions, revoke credits, or preserve evidence where needed for safety, fraud, compliance, or legal defense.
• You may stop using the service at any time and request account deletion under the Privacy Policy.

Disclaimers

The service is provided "as is" and "as available" to the fullest extent allowed by law. We do not promise that the service will be uninterrupted, error-free, secure, compatible with every device, lawful for every use, or that outputs will meet your expectations.

We are not responsible for user prompts, user uploads, user-published content, third-party provider behavior, wallet errors, blockchain fees, external platforms, or how you use generated outputs outside Kiara X.

Limitation of Liability

To the fullest extent allowed by law, Kiara X, Kiara Intelligence, operators, contractors, and service providers will not be liable for indirect, incidental, special, consequential, punitive, exemplary, lost-profit, lost-data, reputational, business-interruption, or substitute-service damages.

To the fullest extent allowed by law, our total liability for any claim related to the service will not exceed the amount you paid to Kiara X for the service feature giving rise to the claim during the three months before the event, or USD $100, whichever is greater.

Some jurisdictions do not allow certain limitations. In those places, the limitation applies only to the maximum extent permitted by law.

Indemnity

You agree to defend, indemnify, and hold harmless Kiara X, Kiara Intelligence, operators, contractors, and providers from claims, losses, damages, liabilities, costs, and expenses arising from your content, your use of outputs, your violation of these Terms, your payment abuse, your violation of law, or your violation of another person's rights.

Applicable Law and Disputes

Kiara X is a Kiara Intelligence brand, run by a private operator based in the Netherlands.

These Terms do not limit consumer rights that cannot be waived under your local law. Where a mandatory local law applies, that law controls only to the extent required.

Where no mandatory local rule applies, these Terms are governed by Dutch law and any dispute shall be submitted to the competent courts of Amsterdam, the Netherlands.

Before filing a claim, contact info@kiarax.ai so we can try to resolve the issue informally.

Changes to These Terms

We may update these Terms as the product, laws, providers, payment systems, pricing, safety rules, or business structure changes. Continued use after the updated date means you accept the updated Terms.